2012 Cancellation Protection Scheme (CPS)
Our Cancellation Protection Scheme (CPS), which is included in the cost of your holiday, automatically covers you when you book a property. It is essential that you read these details. The Scheme covers you for the full refund of the rent –less a £60 administration charge and the £26 booking fee – should you cancel your holiday for qualifying reasons covered by the scheme. Certification of any medical problem is required from your doctor. This should confirm that you are not well enough to take your holiday because of illness and that the condition was not known at the time of booking. For additional risks not covered by the plan you are advised to seek further cover.
The cover is valid only for cancellation of the whole holiday.
You are covered for:
1.Death, illness, injury or compulsory quarantine of you or any member of your
travelling party named on the booking or of any *relative or **close business associate as defined below (excluding pets).
2.Disorganisation or disruption of any UK mainland public transport service due to strike, lock-out, riot or civil commotion on which you rely to reach your holiday home. Tickets are required as proof of claim.
3.You or any member of your travelling party being required to undertake jury service or appear as a witness at a court of law provided that you have had your written request for an alternative date refused.
4.Police requiring the presence of you or any member of your travelling party following fire or theft at your home or place of business.
5.Accidental damage to your or any member of your travelling party’s home, occurring within 14 days of the planned departure date or during the holiday and rendering the home uninhabitable.
6.You or any member of your travelling party receiving notification of redundancy within two months of the holiday start date, which qualifies for statutory payment under current legislation.
*Spouse, partner, child, parent, parent-in-law, brother, sister or fiancé(e)
**Co-Director or Business Partner
Exclusions:
a.Bookings from customers resident outside the UK
b.Any recurring, chronic, or continuing illness or condition and pre-existing medical conditions or injuries
c.Pregnancy or giving birth when the expected date of birth is within two months of the start of your holiday
d.Epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA
e.Suicide or attempted suicide
f.Drug addiction or alcoholism
g.Failing to follow proper medical advice
h.Certain hazardous sports or pastimes (definition available on request)
i.Travelling against medical advice
j.Divorce, separation or personal relationship breakdown
k.Bookings with a total rental value in excess of £4000. In this event tenants are asked to arrange their own cover and provide details of this to Salcombe Holiday Homes. Bookings cannot be accepted until details have been provided.
If you have to cancel your holiday due to any of the circumstances shown, we will refund up to the property holiday rental you are liable to pay, less the £26 booking fee and an administration charge of £60. The decision of Salcombe Holiday Homes will be final in all cases.
If you do need to cancel your holiday, you must telephone Salcombe Holiday Homes on 01548 843485 immediately and follow up by writing, within five days, to Salcombe Holiday Homes, Orchard Court, Island Street, Salcombe, Devon TQ8 8QE. Supporting documentation e.g. a doctor’s form will be required. Salcombe Holiday Homes will supply the form for completion.
If the reason for cancellation is not covered by the terms above, the holiday cost is payable in full. We would endeavour to re-let the booking and if successful would normally consider a goodwill refund of the cost of the holiday less the £26 booking fee (if applicable), an administration charge of £90 and any other reasonable costs incurred in remarketing the holiday. In all non-qualifying cancellations the deposit is forfeited.
Should the cancellation be for reasons not covered by the Scheme, the booking is forfeit and the balance still payable on the due date. Salcombe Holiday Homes Limited will, on receipt of written confirmation, immediately endeavour to re-let the property and, if successful, will refund the balance less a administration charge of £90 and any expenses incurred in re-letting. Such expenses shall be at the discretion of Salcombe Holiday Homes Limited.
